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Privacy Policy

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We want to take good care of the personal information you provide, just like we would for our customers.

 

This Privacy Policy applies to the personal information we receive in connection with the booking, request for quotation or completion of the passenger card, which is collected through: mobile (call, text message, whatsapp, viber or similar application); email; our website onnivillage.com; other profiles ONNI Village.

This Privacy Policy describes how we collect and use the information, which may include personal data that you provide.

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Data Collection

 

The types of personal data that we collect include:

• Your first name, last name, email address, phone number and home address;

• Credit card details;

• Guest stay data, including date of arrival and departure, special requests made;

• Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers.

• Your reviews and media content related to ONNI Village that you share in public feeds on Facebook, Instagram, Tripadvisor, Google, Yandex, VK and others.

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Data we collect automatically

 

When using our website or profiles, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings,

device OS, log information, time of usage, URL requested, status report, user agent (information about

the browser version), operating system, result (viewer or booker), browsing history, and type of data viewed. We may also collect data automatically through cookies.

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Processing Purposes

 

We use your personal data for the following purposes:

1. Reservations. We use your personal data to complete and administer your online reservation.

2. Customer service. We use your personal data to provide customer service.

3. Guest reviews. We may use your contact data to invite you by email or otherwise to write a guest review after your stay. If you submit a review, your guest review and media content may be published on our website and other profiles ONNI Village. This can help other travellers to choose the accommodation that suits them best.

4. Other communications. There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us.

5. Analytics, improvements and research. We may share or disclose the results of such research, including to third-parties, in anonymous, aggregated form. We use your personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

6. Security, fraud detection and prevention. We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisors.

7. Legal and compliance. In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law.

 

When using personal data to serve our legitimate interests, we will always balance your rights and interests in

the protection of your information against our rights and interests.

We use your data for our legitimate interests, such as providing you with the best appropriate content for

the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.

 

If needed in accordance with applicable law, we will ask your consent. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement.

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Booking related messages and data (information) sharing

 

We offer you online booking services and by phone / email and other possible means. In these cases, ONNI Village will send you a booking confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.

• Third-party service providers:

• We use service providers to process your personal data strictly on our behalf. This processing would be for purposes as included in this Privacy Statement such as facilitating reservation payments, sending out marketing material or for analytical support services. These service providers are bound by confidentiality clauses and

are not allowed to use your personal data for their own purposes or any other purpose.

• Competent authorities.

We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

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International Data Transfers

 

The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of

the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, we make contractual arrangements to ensure that your personal data is still protected in line with European standards.

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Data Retention

 

We will retain your information, which may include personal data for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details included below.

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Your choices and rights

 

We want you to be able to control how we use your personal information. You can do this in another way:

• You can ask us for a copy of the personal data we hold about you;

• you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;

• in certain situations, you can ask us to erase or block or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and

• in certain situations, you can also ask us to send the personal data you have given us to a third party.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data by contacting onnivillage.com. We will handle your request in accordance with the applicable law.

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Contact details ONNI Village

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